From stolen glances to cheeky kisses and letting loose on the dance floor, we’re dedicated to capturing every beautiful moment of your love story! Our commitment extends beyond just capturing the obvious highlights; we strive to seize authentic, unnoticed moments that hold true magic – they’re often the best ones!
Here’s our most Frequently Asked Questions:
How does the booking process work?
We've kept it nice and simple. First, you fill out our enquiry form with all the details of your wedding, and we'll send you through an email with all of our package information so you can see what suits you best. Once you've chosen the package you'd love to book, we'll send over a basic questionnaire along with your contract to get everything sorted.
From there, we just need a non-refundable $1000 booking fee to lock your date in, and you're officially one of our couples! Your final payment isn't due until 2 weeks before your wedding date, so you've got plenty of time to look forward to the big day without financial stress creeping in early. We can't wait to get started!
Where are you based?
We're based in Newcastle, NSW, but we happily travel anywhere you need us to be! Travel all over Australia is already included in our packages, so whether your wedding is up the coast, out in the country or interstate, you don't need to worry about extra travel costs cutting into your budget.
Wherever your love story is taking place, we'd love to be there to capture it.
How can I be sure my images/videos won't be lost?
The last thing you'd ever want after your wedding is to lose your photos and videos, and it's just as important to us as it is to you. That's why we've put multiple safety measures in place from the moment we start shooting.
On the day itself, we use 2 cards at the same time so a duplicate is always being made in real time. Once we're back from your wedding, everything gets backed up to a separate hard drive as well as uploaded to the cloud. It might seem like overkill, but it's exactly this kind of redundancy that lets us sleep easy, and lets you rest assured that your memories are safe with us.
Do you have a payment plan?
Yes, we can absolutely organise to split your payments into three installments rather than asking for it all at once.
We know weddings come with enough costs to juggle, so we're happy to make things a little easier where we can. Just let us know if this would suit you, and we'll sort out a payment plan that works for your timeline.
Are you insured?
Yes, we're fully insured with public liability cover.
If your venue needs proof of this before the big day, just reach out and we'll get that sorted for you straight away.
How far will you travel for my wedding?
We factor travel straight into our pricing from the start, so once we've sent you our price list and you've chosen your package, that's the final price.
No surprise callout fees, no last-minute "oh, that'll be extra" conversations.
We've deliberately chosen not to add any extra surprises to our pricing, because you should be able to enjoy planning your wedding without worrying about hidden costs creeping in.
Do you do destination weddings?
You bet we do! Nothing excites us more than the opportunity to shoot a destination wedding or elopement. There's something so special about capturing a couple who've chosen to run off somewhere beautiful and make it just about the two of you.
If you're thinking of taking your celebrations overseas, please get in touch so we can chat about the finer details, flights, accommodation and how we'd make it all work for your dream location.
Do you capture elopements?
If you and your partner are thinking of skipping the fuss and running off to do a private ceremony with just the two of you, or a handful of your nearest and dearest, we'd be absolutely honoured to document your intimate ceremony. There's something beautiful about a day that's stripped right back to what actually matters.
Our elopement packages start at 4 hours' coverage, so get in touch if you'd like to learn more about what's included and how we can tailor it to your day.
Do you do same-sex weddings?
A million times YESS!!! LGBTQIA+, no matter how you identify and regardless of how you define your relationship, we love to be a part of your wedding day. Love is love and we're 100% here for it!
Whoever you are and whoever you're marrying, we can't wait to help you tell your story exactly as it is.
How can I reserve my date?
Great question! Once you enquire with us, we can hold your date for up to 5 business days without any payment, just so you've got breathing room to make your decision. After that, we do need a booking fee to keep it held, simply because of how much demand there is in the wedding industry right now and how many other couples reach out for the same dates.
Once your booking fee is paid and your contract is signed, that's it, your date is locked in and officially yours. From there, we can't wait to start getting to know you both and planning out your day together!
Do I get my deposit back if I cancel the wedding?
Unfortunately no, the booking fee is non-refundable. Once you book with us, we turn away every other couple who reaches out for your date, and we start setting aside time to prepare for your day well in advance. The booking fee is what secures your spot with us and reflects that commitment on both sides. We totally understand that plans change and life happens, but this is one boundary we do need to hold firm on. If your date shifts rather than cancels altogether, get in touch and we'll always do our best to work something out with you.
If we have to change our wedding to a new date, can we use our booking fee for the new date?
Of course! If your date needs to shift, your booking fee simply moves with you to the new date, provided we're available. Life is complicated and the unexpected is to be expected, so we're not about to leave you out of pocket for it. The fee itself stays non-refundable because it's what allows us to turn away every other couple who reaches out for your original date and start preparing for your day in advance. Think of it as our way of staying steady as a business while still looking after you when plans change. Just get in touch as soon as you know your new date and we'll sort the rest with you.
What happens if disaster strikes?
This has never happened and it will NEVER happen. That's a promise we take seriously. However, if the unthinkable ever did happen, we've got contacts all over the world who'd be able to step in for us. These are other talented photographers and videographers we know and trust, who'd take just as good care of you and your day as we would.
We've built these safety nets in for the same reason we back up every single photo and video, because your wedding day only happens once, and we're never leaving that to chance.
Do you have any vendors you recommend?
Yes, absolutely! From years of experience in the wedding industry, we've come to work alongside some of the top wedding vendors out there, celebrants, florists, venues, you name it. We've listed some of our standout favourites on our website to help point you in the right direction.
If you're after a specific recommendation, just reach out and we'll send over some suggestions tailored to what you're after.